GENERAL AUDIENCE SERVICES INFORMATION.
CALL CENTER HOURS
On Tuesday, May 11, 2021, the Call Center 212.967.7555, the Supporters Hotline 212.539.8650, and the Partners Desk 212.539.8734 will reopen the following hours of operation.
- Monday through Friday 12PM noon through 7PM
- Weekends (Saturday and Sunday) closed
We also encourage you to continue to connect with us by email for assistance outside of our office hours.
- SINGLE TICKET BUYERS AND PATRONS PLEASE EMAIL [email protected]
- FOR SUPPORTERS OF THE PUBLIC THEATER PLEASE EMAIL [email protected]
- FOR PARTNERS OF THE PUBLIC THEATER PLEASE EMAIL [email protected]
Staffing levels will continue to vary during this time; we ask that you allow us three business days for all responses from The Public Theater.
FORMS OF PAYMENT ACCEPTED BY THE CALL CENTER
Audience Services accepts American Express, Visa, MasterCard, Discover Card, Public Theater Account Credit, and Public Theater Gift Certificates as payment over the phone.
THE TAUB BOX OFFICE
Located in The Public Theater's lobby at 425 Lafayette Street, The Taub Box Office serves all venues at The Public, including Joe's Pub.
BOX OFFICE HOURS
For the foreseeable future, our lobby is closed to public access, including our in-person Box Office.
FORMS OF PAYMENT ACCEPTED AT THE BOX OFFICE
The Taub Box Office accepts cash, checks, American Express, Visa, MasterCard, Discover Card, Public Theater Account Credit, and Public Theater Gift Certificates as payment at the Taub Box Office.
For the best web experience, we recommend signing in to your Public Theater account before beginning.
All Public Theater, Joe's Pub, and Free Shakespeare in the Park activities and live performances through August 31, 2020 were cancelled.
Current ticket holders have been sent an email with additional details on their cancelled performance, but for inquiries, email [email protected].
If you had tickets for a cancelled show or event, we have automatically transferred the full value of your ticket purchase to your On Account Funds, which you can confirm the amount of in your Public Theater Account.
Please consider donating the value of your tickets in support of current Public Theater fundraising efforts. While our stages are dark, our work continues as we look to fulfill our mission in new ways. Your support will benefit our artists and staff and keep us moving forward until we can all be together again in all of our theaters.
If you cannot donate, we can continue to hold the funds in your Public Theater Account, much like a gift certificate, which can be applied to any future production or event you choose.
We thank you for your donation consideration, but also acknowledge this situation is affecting everyone differently. If you would like a full refund, let us know by emailing [email protected]. We hope you'll consider joining us again when we can return to our theaters and venues at The Public and The Delacorte. Together is how The Public has always moved forward. Together is how we will meet this moment and thrive, thanks to your ongoing support.
REFUNDS, EXCHANGES & TICKET DONATIONS.
Unfortunately, there are no refunds once a ticket transaction has been completed for all productions and events at The Public Theater and Joe's Pub. Please note that performers are subject to change, and we do not issue refunds in the event of a change in casting. In the event a refund is offered, the funds will be returned to the original form of payment only. Service and Facility fees are not eligible for a refund.
Subject to availability, tickets may be exchanged until 48 hours before a Public Theater show or event for a $5 fee per ticket. Tickets must be exchanged for another performance of the same production only. Exchanges are not available for Joe's Pub shows and events. The Exchange Fee is waived for Public Theater Supporters, Supporters Plus, Young Partners, and Partners.
If you cannot attend a Public Theater performance or event, you may return your ticket and receive a tax-deductible contribution equal to the value of the ticket you purchased. Donation requests must be received by 12PM (noon) for all matinee performances and 6PM for all evening performances and cannot be arranged after a performance. An email confirmation will be sent initially confirming the donation to The Public. For all contributions over $25, a tax deduction receipt will be sent by mail within two weeks of the performance.
Unfortunately, we cannot offer the option of donating your ticket for a tax-deductible donation for all Joe’s Pub performances because we are not producing the event but simply presenting it for the artist. If you firmly support our artists, both personally and financially, you may authorize audience services to re-sell your ticket to another patron without receiving a refund and waive the ability to claim a tax deduction.
PAST DATE TICKETS
If you were unable to use your Public Theater tickets for any reason and did not exchange them before a performance or donate and return them, you may be able to use them for a subsequent performance of the same show. Call us at 212.967.7555 or visit the Taub Box Office on the day you wish to attend a make-up performance in the evening, or call or visit the day before for a make-up matinee performance. If we have space available, we will issue a complimentary pass against your original paid tickets.
Unfortunately, we cannot offer a Past Date for Joe’s Pub performances because most of our performances are one night and one show only.
FEES & OTHER COSTS.
A per ticket Service Fee is added to all ticket transactions for Public Theater and Joe's Pub shows and events when purchased through our Call Center or Online. Fees are waived when buying in person at The Taub Box Office and all Public Theater Supporters, Supporter Plus, and Partners.
- $6 per ticket for tickets over $25
- $3 per ticket for tickets $25 and under
A per ticket Facility Fee is added to all ticket transactions for Public Theater and Joe’s Pub shows and events. Facility Fees help us maintain our historic home at 425 Lafayette and The Delacorte Theater in Central Park. The fee is waived for Public Theater Supporters, Supporter Plus, and Partners.
- $2 per ticket for tickets over $25
- $1.50 per ticket for tickets $25 and under
MAIL ORDER FEE
A per order fee is added for mailing tickets for Public Theater and Joe’s Pub shows and events. The fee is waived for Public Theater Supporters, Supporter Plus, and Partners.
- $3 per order for mailing tickets
FOOD & DRINK MINIMUM AT JOE'S PUB
Please note that all patrons are required to make a $12 food or two-drink minimum purchase for all shows and events in Joe's Pub unless notated on the event page on the website or stated by staff at the time of ticket purchase. These minimums must be met in Joe's Pub proper, and purchases made at The Library or Lobby Bar will not count towards the minimum purchase. As a courtesy to the artists, we recommend arriving no later than thirty minutes before showtime to place your food and beverage orders.
FREQUENTLY ASKED QUESTIONS.
Visit our Information and FAQs page or click the red Contact Us button on the bottom right-hand side of your screen to search for the answer to your question.